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Need Assistance
Have a question or issue with our online services? Call us today and we will be happy to assist you! If you need help with the Personal or Business Online Banking service and it's after normal office hours, just send us an e-mail and a representative will respond the next business day. NOTE: Requests to unlock accounts will NOT be responded to via e-mail for security reasons. Please include a phone number where you can be reached during regular business hours and a representative will contact you by phone the next business day.

Personal Online Banking Support  Personal Bill Payment Support
phone: Customer Service - 740.399.5500
hours (EST): M-Th 8a-5p, F 8a-5:30p and
Sat. 8a-12p (excluding all federal holidays)
phone: 877.351.5431
hours: 7am - 1am, 7 days a week (excluding all federal holidays)
 remote support: https://help.prkcorp.com
 
Business Online Banking Support Business Bill Payment Support
phone: 740.399.5500 or 800.837.5266
hours (EST): M-Th 8a-5p, F 8a-5:30p and
Sat. 8a-12p (excluding all federal holidays)
email: businessproducts@firstknox.com
remote support: https://help.prkcorp.com
phone: 877.351.5431
hours: 7am - 1am, 7 days a week (excluding all federal holidays)
 
Trust Online
phone:
Kathy Bartlebaugh - 740.399.5141
hours (EST): M-Th 8a-5p, F 8a-5:30p and Sat. 8a-12p (excluding all federal holidays)